Payment Policy

Effective Date: January 10, 2025

At ChicGemss.com, we strive to make your shopping experience as easy and secure as possible. This Payment Policy outlines the accepted payment methods, the payment process, and related terms to ensure that your transactions are seamless and protected.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on ChicGemss.com:

    • Credit Cards: We accept major credit cards, including:

      • Visa
      • MasterCard
      • American Express
      • Discover

    • Debit Cards: Debit cards with the same logos as the above credit cards are also accepted.

    • PayPal: For a quick and secure payment option, we accept payments via PayPal, which allows you to use your PayPal balance, linked bank account, or credit/debit card.

    • Apple Pay: We also accept Apple Pay for those who prefer this secure mobile payment method.

    • Other Payment Methods: We may offer other payment methods during special promotions or for specific locations. Any additional methods will be available at checkout.

2. Payment Process

    • Order Confirmation: After placing an order on ChicGemss.com, your payment will be processed immediately. You will receive an order confirmation email upon successful payment submission. Please review the details carefully to ensure accuracy.

    • Authorization: When you place an order, your payment method will be authorized for the full purchase amount, including shipping costs and taxes (if applicable). The funds will only be captured after your order has been processed and is ready for shipment.

    • Pre-Authorization: For certain orders, we may pre-authorize the payment to verify the availability of funds. In such cases, the charge will be placed on hold until the payment is successfully captured.

    • Order Status: Your payment will be processed once the transaction has been approved. If payment is declined or we encounter issues with processing your payment, we will contact you to resolve the issue. Your order will not be shipped until payment has been successfully completed.

3. Payment Security

We take your privacy and payment security seriously. All payment transactions on ChicGemss.com are processed securely using SSL (Secure Socket Layer) encryption, which ensures that your personal and financial information is kept safe.

    • Payment Gateway: All payments are processed through trusted payment gateways, including PayPal, Stripe, and other recognized services that comply with the highest standards of payment security.
    • Fraud Prevention: We reserve the right to cancel or reject any order that we suspect of being fraudulent or where payment is flagged as potentially fraudulent.

4. Currency and Pricing

    • Currency: All prices displayed on ChicGemss.com are in U.S. dollars (USD). International customers will be billed in U.S. dollars, and the exchange rate will be determined by your bank or payment provider.

    • Pricing Changes: Prices are subject to change without notice. If the price of an item changes after your order is placed, the price you were quoted at the time of checkout will be honored, and no additional charges will be applied unless specified at checkout.

    • Sales Tax: Sales tax will be calculated and added to your order during checkout based on your shipping address. The applicable sales tax rate will be determined based on your location.

5. Payment Errors and Issues

If there are any issues or discrepancies with your payment, such as a declined payment or issues with your billing address, we will notify you promptly. You will have the opportunity to correct any issues or provide an alternative payment method.

    • Declined Payments: If your payment is declined or cannot be processed for any reason, your order will not be shipped. You will receive an email explaining the issue, and you may be asked to provide alternative payment details.

    • Insufficient Funds: In case of insufficient funds, we will notify you and ask you to update your payment method. If the issue is not resolved within 5 business days, the order will be canceled.

6. Subscription and Recurring Payments

If you are enrolled in a subscription or recurring billing program for a product or service, you authorize ChicGemss.com to charge your payment method at the interval specified (e.g., monthly, quarterly, etc.) until you cancel the subscription.

    • Subscription Cancellations: You can cancel your subscription at any time before the next billing cycle by contacting us at contact@chicgemss.com. Cancellation will take effect at the end of the current billing period.

    • Automatic Billing: For subscriptions or recurring payments, you will be billed automatically until canceled. You will be notified of any upcoming charges via email.

7. Payment Disputes and Chargebacks

In the event of a payment dispute or chargeback initiated by you or your payment provider, we will investigate the matter. If the chargeback is found to be invalid or fraudulent, we may cancel any outstanding orders, and you may be subject to legal action or penalties.

    • Dispute Resolution: If you encounter any payment issues, please contact us directly at contact@chicgemss.com before initiating a chargeback. We are committed to resolving payment disputes in a fair and timely manner.

8. Promotional Codes and Discounts

If you use a promotional code or discount during checkout, please ensure that it is entered correctly. Only one discount code may be applied per order unless otherwise stated.

    • Expiration: Promotional codes and discounts may have expiration dates or specific terms and conditions attached. Please review the terms of the promotion before using the code.
    • Refunds: If a product is returned, the refund will reflect the price you paid after applying the discount or promotional code. Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

9. Currency Conversion and International Payments

For international customers, payments will be processed in U.S. dollars. Currency conversion fees may apply depending on your payment provider or bank.

    • Exchange Rates: Exchange rates may vary depending on the provider, and you may be charged additional fees based on the currency conversion process.
    • International Fees: Your bank or payment provider may charge additional fees for international transactions. These fees are beyond our control and will not be reimbursed.

10. Contact Us

If you have any questions or concerns about our payment policy, need help with your payment, or have encountered any issues, please contact us at:

    • Email: contact@chicgemss.com
    • Phone: (678) 784-2046
    • Address:
      ChicGemss.com
      630 15th Tower 100 Ave
      Longmont, Colorado, United States

We are committed to ensuring that your payment experience is secure, smooth, and efficient. Thank you for shopping with ChicGemss.com!