Sales Policy

Effective Date: January 10, 2025

Welcome to ChicGemss.com, your trusted destination for high-quality, beautifully crafted jewelry. This Sales Policy outlines the terms and conditions that govern all purchases made on our website. By placing an order with us, you agree to be bound by the terms set forth in this policy. Please read it carefully.

1. Product Availability

All products listed on ChicGemss.com are subject to availability. While we strive to maintain accurate inventory records, in rare cases, an item may be out of stock after you have placed your order. In such cases, we will notify you as soon as possible and offer the following options:

  • Substitute: If an item is out of stock, we can suggest similar items for you to consider.
  • Backorder: If the item is expected to be back in stock soon, we can offer to place your order on backorder and ship it once available.
  • Refund: If the item is no longer available and cannot be substituted or backordered, we will issue a full refund to your original payment method.

2. Pricing

Prices on ChicGemss.com are listed in U.S. dollars and are subject to change without prior notice. All prices are final, and no additional discounts will be applied unless otherwise stated. We reserve the right to adjust prices due to errors or changes in market conditions.

  • Discounts and Promotions: From time to time, we may offer promotional discounts or sales events. These discounts apply only to eligible items and cannot be combined with other offers, unless otherwise specified.
  • Sales Tax: Sales tax is applicable on orders shipped to addresses within certain states in the U.S. The tax amount will be calculated during checkout based on your shipping address.

3. Order Process

Once you place an order, you will receive an order confirmation email with the details of your purchase. This email serves as an acknowledgment of your order but does not constitute an acceptance of the order.

  • Order Acceptance: Your order will be processed and accepted once we confirm payment and stock availability. You will receive a shipping confirmation email once your order has been dispatched.
  • Order Modifications and Cancellations: If you need to modify or cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled or modified.

4. Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A secure online payment method
  • Other Payment Options: We may offer additional payment methods based on your location or during special promotions.

All payments are processed securely through SSL encryption to protect your financial information. Please note that your payment will be charged upon order confirmation, not at the time of shipment.

5. Shipping and Delivery

We offer various shipping methods to ensure timely delivery of your purchases. Shipping fees are calculated based on the weight of your order, shipping address, and chosen delivery method.

  • Processing Time: All orders are processed within 1-3 business days, excluding weekends and holidays. Once your order is processed, it will be shipped according to the delivery method selected at checkout.
  • Shipping Times: Shipping times vary based on the shipping method selected and the destination. Estimated delivery times will be provided during checkout. Please note that these are estimates and may be subject to delays due to unforeseen circumstances.
  • International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
  • Shipping Delays: While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions, high order volumes, or customs processing. We are not responsible for delays caused by third-party carriers.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Refund and Returns Policy for details on how to return or exchange your items.

  • Eligibility: To be eligible for a return or exchange, items must be in new, unused condition with all original packaging.
  • Return Timeframe: Returns must be initiated within 30 days of receiving your order.

7. Order Errors or Damages

If you receive an incorrect or damaged item, please contact us immediately at contact@chicgemss.com. We will resolve the issue by either issuing a replacement, providing a full refund, or offering a store credit, depending on the situation.

  • Damaged or Defective Items: If your item is defective or damaged, please contact us within 7 days of receipt, and we will arrange for a return or exchange at no extra cost to you.
  • Incorrect Items: If you receive an incorrect item, please notify us within 7 days so we can arrange for the correct product to be sent to you.

8. Promotional Codes

If you are using a promotional code, be sure to enter the code during checkout. Only one code can be applied per order, unless otherwise stated. Codes are not redeemable for cash and may be subject to expiration dates or specific terms.

9. Privacy and Security

We take your privacy seriously. For information about how we collect and protect your personal information, please refer to our Privacy Policy. We utilize SSL encryption and secure payment systems to ensure your data is safe when shopping with us.

10. Terms and Conditions

By purchasing from ChicGemss.com, you agree to our Terms and Conditions, which govern the use of our website and the sale of products.

Contact Us

If you have any questions or concerns about our Sales Policy, or need assistance with your order, please feel free to contact us:

  • Email: contact@chicgemss.com
  • Phone: (678) 784-2046
  • Address:
    ChicGemss.com
    630 15th Tower 100 Ave
    Longmont, Colorado, United States

Thank you for choosing ChicGemss.com. We look forward to providing you with beautiful, high-quality jewelry and an exceptional shopping experience!