Refund and Returns Policy

Effective Date: January 10, 2025

At ChicGemss.com, we want you to be completely satisfied with your purchase. If you are not happy with your jewelry for any reason, we offer a simple and straightforward return and refund process. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when returning or exchanging items.

1. Return Eligibility

We accept returns for most items under the following conditions:

  • 30-Day Return Window: You have 30 days from the date of delivery to return your items for a full refund or exchange.
  • Condition of Items: Returned items must be unused, unworn, and in their original condition, including all packaging, tags, and receipts.
  • Exclusions: Some items are non-returnable due to hygiene and safety reasons, including personalized or custom-made jewelry. If you have any questions about whether an item can be returned, please contact us before purchasing.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at contact@chicgemss.com within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: After reviewing your request, our customer support team will issue a Return Authorization (RA) number and provide instructions on how to return the item(s).
  3. Package Your Return: Carefully pack the item(s) in their original packaging, along with any accessories, manuals, or certificates of authenticity (if applicable).
  4. Shipping the Return: Ship the item back to us at the address provided by our customer support team. You are responsible for the cost of return shipping unless the return is due to a defective product or our error.
  5. Refund Processing: Once we receive the returned item(s) and inspect their condition, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.

3. Refunds

  • Full Refund: If your return meets the conditions outlined above, you will receive a full refund for the price of the item(s), excluding any original shipping fees.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to reflect on your account depending on your payment provider.
  • Processing Fees: If you received a discount or promotional offer, your refund will be processed based on the amount you actually paid, excluding any discounts, handling, or shipping fees.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same process as a return. Once we receive your returned item and process the refund, you can place a new order for the replacement item.

  • Shipping Costs for Exchanges: If you are exchanging an item, you will be responsible for the cost of return shipping. We will send the replacement item at no additional charge.
  • Availability: Exchanges are subject to the availability of stock. If the item you want to exchange for is out of stock, we will offer a full refund.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at contact@chicgemss.com. We will work with you to resolve the issue as quickly as possible.

  • Return of Damaged/Defective Items: If the product is damaged or defective, we will cover the return shipping cost and provide a full refund or exchange.
  • Documentation: Please provide photos of the damaged or defective item and any relevant information when contacting us to expedite the process.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized or custom-made jewelry (including engraved items).
  • Gift cards.
  • Earrings (for hygiene reasons, unless defective).

Please ensure that you carefully review the product descriptions and details before purchasing.

7. Shipping Fees

  • Original Shipping: Shipping fees are non-refundable, and customers are responsible for paying return shipping costs unless the return is due to a defect or our error.
  • Free Shipping on Returns: If your return qualifies due to an error on our part or a defective item, we will provide a prepaid return shipping label.

8. International Returns

For international customers, returns are accepted under the same terms and conditions. However, you will be responsible for the cost of return shipping. International returns may take longer to process, and you may be required to pay any customs fees associated with returning items.

9. Contact Us

If you have any questions regarding your return, refund, or exchange, please contact our customer service team:

  • Email: contact@chicgemss.com
  • Phone: (678) 784-2046
  • Address:
    ChicGemss.com
    630 15th Tower 100 Ave
    Longmont, Colorado, United States

We are committed to ensuring your satisfaction with every purchase, and we’ll be happy to assist you throughout the return or exchange process.

Thank you for shopping with ChicGemss.com. We appreciate your trust and aim to provide you with the best shopping experience possible.