Refund and Return Policy

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  1. Refund and Return Policy

    Effective Date: November 13, 2024

    At Chic Gemss, we want you to be completely satisfied with your purchase. If you are not fully satisfied, this Refund and Return Policy provides the terms and conditions under which you may return products and request a refund.

    1. Eligibility for Returns

    To be eligible for a return, your item must meet the following conditions:

    • Condition: The item must be unused, in the original condition, and in the original packaging.
    • Timeframe: Returns must be initiated within 30 days from the date of purchase.
    • Proof of Purchase: A receipt or proof of purchase is required for all returns.

    2. Non-Returnable Items

    Certain products are non-returnable and non-refundable, including:

    • Gift cards
    • Downloadable software or digital products
    • Items marked as final sale or clearance
    • Customized or personalized items

    3. Return Process

    To initiate a return, please follow these steps:

    1. Contact Us: Email us at contact@chicgemss.com or call (678) 784-2046 with your order number and reason for the return.
    2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions.
    3. Return Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect. Please use a trackable shipping method to ensure the item is returned safely, as we are not responsible for lost or damaged items.
    4. Shipping Address: Send the item to our return address at 630 15th Tower 100 Ave, Longmont, Colorado, United States.

    4. Refunds

    Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If the return is approved:

    • Refund Method: Your refund will be issued to your original payment method within 7–10 business days.
    • Partial Refunds: Partial refunds may be issued for items that are not in their original condition, are damaged, or are returned after the 30-day return period.
    • Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

    5. Exchanges

    We only offer exchanges for defective or damaged items. If you need to exchange an item, please contact us to arrange a replacement for the same product, subject to availability.

    6. Damaged or Defective Items

    If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will issue a replacement or full refund, including return shipping costs, once we confirm the issue.

    7. Contact Us

    If you have any questions or need assistance with your return or refund, please contact us at:

    • Email: contact@chicgemss.com
    • Phone: (678) 784-2046
    • Address: 630 15th Tower 100 Ave, Longmont, Colorado, United States

    Thank you for shopping with Chic Gemss. We are committed to offering you a hassle-free shopping experience.