Shipping Policy

Effective Date: January 10, 2025

At ChicGemss.com, we are committed to ensuring that your order is delivered quickly and safely. This Shipping Policy provides information about the shipping options, processes, and timelines for your orders. Please read it carefully to understand our shipping procedures.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs, both for domestic and international deliveries. Shipping fees and delivery times vary based on the method selected and your location.

    • Domestic Shipping (U.S.):

      • Standard Shipping: Estimated delivery time of 5-7 business days.
      • Expedited Shipping: Estimated delivery time of 2-3 business days.
      • Next-Day Shipping: Guaranteed delivery on the next business day (available for orders placed before 12 PM local time).

    • International Shipping:

      • Standard International Shipping: Estimated delivery time of 7-21 business days (depending on the country and customs processing).
      • Expedited International Shipping: Estimated delivery time of 3-7 business days.
      • Duties & Taxes: International customers may be required to pay customs duties, taxes, and additional fees depending on their country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost.

2. Processing Time

    • Order Processing: All orders placed on ChicGemss.com will be processed within 1-3 business days (excluding weekends and public holidays). Once your order is processed, it will be shipped according to the shipping method selected during checkout.
    • Order Confirmation: After your order is placed, you will receive an order confirmation email with the details of your purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information (if applicable).

3. Shipping Costs

Shipping fees are calculated based on the following factors:

    • The weight and size of your order
    • The shipping destination
    • The shipping method selected during checkout

Shipping fees will be displayed during the checkout process before you complete your purchase. For international shipments, additional customs duties and taxes may apply, and these will be calculated at checkout or by your local customs office upon delivery.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number (for eligible shipping methods) via email. You can use this tracking number to track your order on the carrier’s website. If you experience any issues with tracking your order, please reach out to us at contact@chicgemss.com for assistance.

5. Shipping Restrictions

    • P.O. Boxes: We currently do not ship to P.O. Boxes for international orders. For U.S. orders, we may ship to P.O. Boxes, but delivery times may vary.
    • Shipping to Certain Countries: While we offer international shipping to many countries, there may be certain locations where we are unable to deliver. If this is the case, we will notify you during checkout.
    • Military Addresses: For U.S. military addresses (APO, FPO), shipping may take longer due to the nature of military mail systems. Please ensure that the address is correct to avoid delays.

6. Shipping Delays

While we make every effort to process and ship your order in a timely manner, certain factors can result in delays. These include, but are not limited to:

    • Inclement weather or natural disasters
    • High order volume (e.g., during peak shopping seasons such as holidays)
    • Delays from the shipping carrier
    • Customs processing for international orders

We recommend that you allow additional time for delivery during busy periods like holidays. If there are significant delays in shipping, we will notify you as soon as possible and provide updated information.

7. Lost or Stolen Packages

ChicGemss.com is not responsible for packages that are lost, stolen, or damaged once the package has been delivered to the designated address provided by you. However, if your package is lost or damaged in transit, please contact the carrier directly for assistance.

    • Claims for Damaged or Missing Packages: If your package is reported as delivered but you have not received it, please contact the shipping carrier immediately and file a claim. If you need assistance, feel free to contact our customer service team at contact@chicgemss.com.

8. Address Errors and Corrections

Please ensure that the shipping address provided during checkout is accurate. If the address is incorrect or incomplete, we cannot guarantee delivery, and additional fees may apply to correct the address.

    • Address Change: If you need to change the shipping address after your order has been placed, please contact us as soon as possible. We can attempt to correct the address if the order has not yet been shipped, but we cannot make changes once the package has been dispatched.
    • Returned Packages: If a package is returned to us due to an incorrect address or failure to pick it up from the carrier, you will be responsible for the shipping costs for reshipment.

9. Signature Confirmation

For orders above a certain value, we may require signature confirmation upon delivery. This is to ensure the safe receipt of your package. If you are unavailable to sign for the package, it will be returned to the carrier, and you will be responsible for the cost of reshipping.

10. Customer Service and Assistance

If you have any questions or concerns regarding shipping, please do not hesitate to reach out to our customer service team. We are here to assist you with tracking, delivery issues, or any other questions related to your order.

    • Email: contact@chicgemss.com
    • Phone: (678) 784-2046
    • Address:
      ChicGemss.com
      630 15th Tower 100 Ave
      Longmont, Colorado, United States

11. Shipping Policy Updates

We may update or modify this Shipping Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. Please review this policy periodically to stay informed of any changes.

By placing an order on ChicGemss.com, you acknowledge and agree to the terms and conditions of this Shipping Policy. We aim to provide you with the best shipping experience and are committed to ensuring that your orders arrive in perfect condition and on time.

Thank you for choosing ChicGemss.com for your jewelry needs!